Privacy Policy

This Privacy Policy applies to personal data we collect when you:

• visit our website;
• create an account;
• start a free trial;
• purchase or use the Service;
• contact us for support; or
• otherwise interact with AeoIX.

We may collect the following categories of information:

2.1 Account and Profile Information

When you create an account or use the Service, we may collect:

• your name;
• email address;
• company name, where applicable;
• login credentials or authentication-related information; and
• any profile information you choose to provide.

2.2 Billing and Transaction Information

When you subscribe, start a paid plan, or complete a transaction, billing and payment-related information may be collected and processed by Paddle or another payment provider shown at checkout. This may include:

• billing name;
• billing address;
• country;
• tax-related information, where applicable;
• subscription details;
• transaction amounts; and
• payment status.

We generally do not store full payment card details ourselves.

2.3 Service Data and Customer Content

When you use the Service, we may collect data you submit or generate through the platform, including:

• prompts; inputs; keywords; URLs; search terms;
• uploaded or entered content;
• reports; outputs; and
• account settings and preferences.

2.4 Usage and Technical Information

We may automatically collect technical and usage information, such as IP address, browser type, device information, operating system, pages viewed, actions taken within the Service, access times, referral URLs, log data, and cookie or similar tracking data.

2.5 Communications

If you contact us, we may collect your name, email address, the contents of your message, attachments you send, and records of support conversations.

We may use personal data to:

• provide, operate, and maintain the Service;
• create and manage user accounts;
• deliver analytics, reports, and platform features;
• process subscriptions, transactions, and billing;
• provide customer support;
• communicate about your account, service updates, and important notices;
• improve, secure, monitor, and troubleshoot the Service;
• prevent fraud, abuse, and unauthorized access;
• comply with legal obligations; and
• enforce our Terms and other policies.

Where permitted by law, we may also send marketing or promotional communications. You can opt out at any time using the unsubscribe link in the email or by contacting us.

Where required by applicable data protection law, we process personal data on one or more of the following legal bases:

• performance of a contract with you;
• compliance with legal obligations;
• our legitimate interests (improving and securing the Service, preventing fraud, supporting business operations); and
• your consent, where required.

5.1 Service Providers

We may share information with vendors and service providers that help us operate the Service — hosting, analytics, authentication, support tools, email delivery, monitoring, security, and data storage.

5.2 Payment Providers

We may share relevant transaction and customer information with Paddle or other payment providers for payments, subscriptions, taxes, fraud prevention, billing support, and related transaction services.

5.3 Legal and Compliance Purposes

We may disclose information if required by law, regulation, legal process, court order, or governmental request, or where necessary to protect our rights, users, or the public.

5.4 Business Transfers

If we are involved in a merger, acquisition, financing, asset sale, or business restructuring, personal data may be transferred as part of that transaction, subject to applicable law.

Your information may be processed in countries other than the country in which you live. Where required by law, we will take appropriate steps to ensure that international transfers are protected by suitable safeguards.

We retain personal data for as long as necessary to:

• provide the Service and maintain your account;
• comply with legal, tax, accounting, and regulatory obligations;
• resolve disputes; and enforce our agreements.

When we no longer need personal data, we may delete, anonymize, or aggregate it, unless retention is required by law.

We may use cookies and similar technologies to keep you signed in, remember preferences, understand usage, improve performance, and support security and fraud prevention. You can usually control cookies through your browser settings; disabling certain cookies may affect how the Service functions.

Depending on your location and applicable law, you may have rights to access, correct, or delete personal data we hold; object to or restrict certain processing; withdraw consent; or request a portable copy of your data.

To exercise any privacy rights, contact us at [email protected]. We may need to verify your identity before processing your request.

We take reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

The Service is not directed to children, and we do not knowingly collect personal data from children in violation of applicable law. If you believe a child has provided us with personal data, contact us and we will take appropriate steps.

The Service may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices of third parties and encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time. When we do, we will post the revised version on our website and update the “Last updated” date. Your continued use of the Service after the updated Privacy Policy becomes effective means you accept the revised policy.